How can I make payments other than cash?
We offer various payment options, including Visa card, Master Card, American Express, and major debit cards.
Are there any restrictions on the number of passengers or luggage?
Our diverse fleet includes standard, executive, luxury, people carriers, large people carriers, and minibuses, providing flexibility for varying needs.
How do I locate my driver at the airport?
Opting for our meet and greet service ensures your driver awaits you inside the terminal with a personalized name board. For standard transfers, specific pick-up points in the parking lot are designated.
Any additional charges for late arrival?
For airport pickups, a complimentary 45-minute grace period is granted. Beyond this, waiting time incurs a charge of £20 per hour pro rata.
Do you monitor flights for delays?
We track flights for delays up to 4 hours. While we make every effort to accommodate delays beyond this, it’s subject to operational capacity. In cases of cancellation due to extended delays, a full refund is provided.
How much time does it take to make a booking?
Booking online or via customer service is a swift process, taking only 2-3 minutes. Advance bookings, available up to 12 months before arrival, offer convenience and peace of mind.
What is the cancellation charge?
We ensure a full refund for cancellations with a minimum of 12 hours’ notice before the scheduled pick-up time. No refund applies for no-shows or cancellations with less than 3 hours’ notice.
How many cities does UK Airport Cabs cover?
Our services extend nationwide, covering a multitude of cities through our Private Hire Taxi Services.
Do you provide Child Car seats?
We offer child car seats as a courtesy service. Passenger discretion guides their usage, and we cannot be held responsible for their suitability or availability.
What measures are you taking to keep passengers and drivers safe from COVID-19?
Our Safer Journey Initiative prioritizes health and safety. Cars undergo thorough sanitization before each ride, and drivers are equipped with Personal Protective Equipment.
Is there any Advance Deposit Against Cash Payment Booking Request?
For cash payment bookings, a deposit of up to 50% may be requested, especially for non-airport addresses. This deposit is non-refundable for cancellations within 12 hours of the pick-up.
How can I make a booking?
Booking options include our user-friendly online form, online chat, support phone number, or direct phone calls.
Can I book a return journey?
Yes, the option for a return journey is available during the initial booking or can be added later for flexibility.
How can I pay for my booking?
We accept a variety of payment methods, including Visa Card, Master Card, American Express, and cash to the driver.
What size of vehicle do I need?
Vehicle capacities are clearly outlined on the quotation page, allowing passengers to choose according to their needs or seek advice from our support team.
Do I receive a booking confirmation?
Upon booking, a confirmation email is sent to the provided email address. In case of non-receipt, contact our support team for assistance.
How do I locate my driver at the airport?
For meet and greet service users, drivers await inside the terminal. Standard transfers prompt a call or text upon flight arrival, indicating the designated meeting zone in the airport’s pickup and drop-off areas.
Extra charges if flight is delayed or late arrival?
Airport pickups provide a 45-minute grace period. Beyond this, waiting time is billed at £20 per hour. Passengers are advised to consider immigration and baggage processing times, and we recommend informing us of any delays for pre-planning.
Do you monitor/track flights?
We monitor flights up to 4 hours, striving to accommodate delays. However, beyond this timeframe, cancellations are possible, entitling passengers to a full refund. We disclaim any liability for additional charges incurred for alternative transport.
Is your Company licensed?
Yes, we are fully licensed.
Which Cities do you cover?
Our Private Hire Taxi Services extend nationwide, covering a multitude of cities.
Do you provide VIP Transfers?
We proudly offer VIP Transfers with our expertly trained drivers and executive vehicles. For more details, please reach out to us.
What hours do you operate?
Operating 24/7, UK Airport Cabs is committed to meeting our customers’ needs around the clock.
Can we accommodate more passengers/luggage than the described capacity?
Strictly in compliance with UK law, exceeding specified passenger and luggage capacities is prohibited.
Can I smoke in the car?
Smoking is strictly prohibited, adhering to UK law.
Can I get a free baby/child car seat?
Yes, complimentary baby/child seats are provided upon request. Specify the required seat type in the booking form, and if booking via phone or chat, inform our staff.
